Customer Info

Each piece is handcrafted with care in Vancouver, BC, Canada.  Quality control is of utmost importance to us.  Please allow for slight variations between pieces as the nature of handmade means that no two pieces are exactly alike.

Shipping:

Canada - your item(s) will be shipped using Canada Post Express Post which *includes tracking.  Shipping is calculated at checkout.  

USA & International - your item(s) will be shipped using Canada Post Services.  Select from 3 services available, all service options *include tracking.  Shipping is calculated at checkout.

*please note that custom duties & taxes may be applied to USA and International orders.  These fees are the sole responsibility of the customer and collected at the time of delivery.  To determine the potential charges, please contact your local customs office for information.  We do not assume any costs associated to your order after checkout.

*Your order will be shipped 2-4 days after your order is processed and a tracking number will be provided for you by email.  Please ensure all your billing & shipping address information is correct and includes your contact information for delivery and tracking purposes. Your shipping address is the same as your billing address by default, please be sure this is correct or make the necessary changes to your information.

Returns/Exchanges:

We understand your purchase may be a gift and will gladly exchange within 21 days of receiving your order, but do not offer returns, please review item details and the policies carefully before purchase.  Items for exchange *must be in new unused condition* and in *original packaging*.  Please contact us by email within 21 days of the arrival of your package with EXCHANGE in the subject line to make arrangements.

Shipping fees are non-refundable. Return shipping fees and duties are the sole responsibility of the customer.  If shipping an exchange, please consider choosing a shipping service which includes tracking for your protection.

 

Care Information:

The Forget Me Not pendants are very easy to wear and care for. The pendant comes pre-oxidized, so the natural tarnishing process of sterling silver is reduced, and the pendants' details can simply be polished by daily wear and touch and with the use of a soft cotton jewellery polishing cloth.  Wearing your sterling silver jewellery daily enhances the beauty and shine.

It is best practice to refrain from bathing, showering and swimming while wearing your pendant, as this may affect the dark black patina on the piece.